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Privacy policy

Your privacy is important to us, and we treat the information that we have about you with care and discretion. Our Privacy Policy gives you the full details.

Stay at The Pierhouse Hotel and Seafood Restaurant
The Pierhouse Hotel and Seafood Restaurant

Short version

We collect information about visitors to our hotel and restaurant, and online visitors to our website, which we use to provide and improve the services we offer.

Your privacy is important to us, so we collect only the minimum information necessary, we keep this information securely and we destroy it when it is no longer needed.

We do not sell such information to any third party. However, if you book a stay with us through an Online Travel Agent, they may ask for your consent (which you can withhold) to share the information which you provide directly to them with third parties for marketing purposes. We strongly recommend that visitors instead book directly through our own website.

We only share information with trusted third parties and then only when we use them to provide our own services. We have assessed the third parties we use to confirm that they take the same care over the information as we do ourselves.

For any enquiries about the information we collect and your privacy, please contact reservations@pierhousehotel.co.uk  or by post at: The Pierhouse Hotel, Port Appin, Argyll, PA38 4DE.

Long version

The Pierhouse and your privacy

Your privacy is important to us, and we are registered with the Information Commissioner as a Data Controller (ICO reference number 10134017); this covers our handling of the personal information that we collect from visitors to our hotel, restaurant and website.

What information we collect and why

We collect information about visitors to our hotel and restaurant:

Hotel booking (direct): When making a hotel booking, in person, by phone or online on our website, we collect the minimum information required to create and manage your booking and to contact you about your stay; this information is collected as part of our contract with you.

Hotel booking (OTA): If you make a hotel booking with us through an Online Travel Agent (OTA), your information will also be collected by the OTA and will be subject to their privacy policy. All the OTAs that we use will respect the privacy of your information; however, be aware that they may ask for your consent to share the information you have provided to them with other organisations for marketing purposes. We strongly recommend that visitors instead book directly through our own website.

Payments: When making a payment to us, either in person or online through our website payment gateway, as part of our contract with you we also collect information required for payment and accounting purposes (if you pay by card, your card details are passed directly to our 3rd party payment providers and are not retained by The Pierhouse.

Gift vouchers: If you purchase a gift voucher from us, either online or by phone, we collect the minimum information required to create and manage the voucher. Your information is shared only with the trusted third party providers we use to provide this service and the associated payment collection.

Phone calls: calls made by hotel residents who make use of the in-room phone system are logged to collect the minimum information required for billing purposes; this information is collected as part of our contract with visitors.

CCTV: we use CCTV recording equipment in the public areas of the hotel; the recordings are made for our legitimate interests in security and staff protection.

We collect information about online visitors to our website:

IP address: as is industry standard practice, we record your IP address for security and fraud prevention purposes. This data is stored with appropriate security and is deleted after use.

Website performance: your visit to the website is tracked anonymously using Google Analytics. IP address anonymisation is applied to protect your privacy; no personal data is stored by us or by Google.

Cookies: our performance monitoring and other core website functions including Google Maps, use cookies, small temporary files that we place on your computer through your web browser. None of our cookies give 3rd parties access to any personal data.

You can find out more about cookies, including how to disable them in your browser, by visiting cookiesandyou.com. If you disable cookies some aspects of the website may not work.

Online signups: If you signup for our online newsletters, we will collect and store your email address to use for this purpose. You can unsubscribe at any time – there are clear unsubscribe links in all our newsletters - or you can email us directly at reservations@pierhousehotel.co.uk.

Social media: The Pierhouse uses social media accounts, including Facebook and  Twitter, to communicate with other social media users. Use of these accounts is subject to the Privacy Policies of the social media provider.

While hotel visitors are encouraged to communicate with us over social media, information collected from visitors is not shared with our social media accounts.

We may occasionally request to share visitor stories or photos online, either through social media or on our website – we will always ask for permission first.

How the information is stored

The information we collect is stored securely and is accessible only to members of The Pierhouse staff who require access for operational reasons.

Information about website visitors is stored securely and is accessible only to our website and webhost provider’s administrators who require access for operational reasons.

How long the information is kept

Information collected as part of our contract with you is kept for seven years in line with legal requirements for tax purposes. CCTV recordings are kept for no more than 30 days and are then deleted; the recordings are not shared with any third party.

How we use the information

The information we collect is used almost entirely in directly providing the services we offer.

We do not sell information about visitors to any third party. Only hotel visitors who book with us through an Online Travel Agent will ever be contacted to seek consent (which can be withheld) to share their information for marketing purposes.

The Pierhouse Hotel makes use of trusted third parties to distribute our occasional online newsletters. Online newsletters are sent out only to customers, those who have signed up online and others who have given consent to be contacted in this way.

Recipients can unsubscribe at any time. To allow us to stop emailing recipients who lose interest, we also track whether newsletters are opened and links followed.

The personal data used by our trusted third parties in distributing our newsletters is strictly limited to email addresses only; these addresses are transmitted and stored securely and are destroyed when no longer required.

To find out more

For any enquiries about the information we collect and your privacy, please contact reservations@pierhousehotel.co.uk  or by post at: The Pierhouse Hotel, Port Appin, Argyll, PA38 4DE.