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Coronavirus information

The health and wellbeing of our guests, our staff and our suppliers is of paramount importance. We want to reassure all our guests that risk assessments have been undertaken and the strictest of cleaning and hygiene protocols are in place that meet and exceed government guidelines.

Inevitably, there are adjustments as to how we work, how we interact with guests and colleagues and how we maintain the high levels of service our guests expect. Be assured the welcome will be warm and your peace of mind is top of our agenda.

Fiona McLean, General Manager

About the Pierhouse Hotel and Seafood Restaurant on Scotland's west coast
The Pierhouse Hotel building dates from the 19th century

Covid-19 at The Pierhouse

Our Covid-19 protocols for the different areas of the hotel are listed below, and you can download them in PDF format here. As you will be aware, regulations and guidelines are constantly changing and we will keep abreast of changes and implement them as soon as is possible. We are pleased to say that we have been accredited with Visit Scotland's 'Good to Go' certificate which recognises that our business is following government and industry COVID-19 guidelines.

All we ask of you is to understand that such changes are necessary, if on occasion somewhat inconvenient. We are working hard to ensure your experience will be a happy and memorable one.

If you feel ill

Please let us know at the earliest opportunity if you feel ill. If it is before arrival, please do not worry, we have a no-quibble refund policy for guests who fall ill prior to arrival.

If you feel unwell after check-in, please let us know. If you are too unwell to drive home, we will ask you to self-isolate in your hotel room. We will contact NHS Scotland for advice on the next actions including assisting with the Test and Protect programme.

Please do not hesitate before or during your stay to reach out to us with any questions or concerns.

The Pierhouse Hotel - a warm welcome awaits

Rooms & Housekeeping Protocols

Prior to checking in, guest rooms will have had a deep clean with additional emphasis on those high contact areas such as door knobs, light switches, remote controls, thermostats, clothes hangers and hairdryers. Tea and coffee making facilities will be available in your room, as are sealed bottles of water (replaced on check out).

Our staff will wear the recommended PPE while servicing empty rooms. Following a deep clean, the room will be sealed awaiting guest check-in. Bathroom drains will be disinfected after each departure.

It is now compulsory that facemasks are used by guests when moving around the hotel public areas and moving through the restaurant. Hand sanitiser will be available throughout the building, and in your bedroom.

If you are with us for more than one night, we will let you decide whether you would like your room serviced in the morning or simply left untouched. On request we can replace towels, toiletries, and replenish your tea tray. Please just ask a member of the Reception Team.

Room Service

Guest preferring to eat in their rooms can have their meals delivered to the bedroom door at no extra cost. It goes without saying, all equipment, crockery and cutlery will be sanitised prior to use.

The Pierhouse Hotel - a warm welcome awaits

The Pierhouse Restaurant

We have taken time and care to lay out our restaurant seating in line with the social distancing regulations set out by the Scottish Government. We will have set times for guests to dine and we will escort you and your guests into the dining room ensuring social distancing at all times.

We are able to accommodate groups of up to six guests in one party providing they are from no more than two households. For parties of more than six or groups from more than two households, seating arrangements will be discussed directly with a member of our Management Team.

When making your menu selection, you can order from your room or in the restaurant using our newly developed App. Alternatively, we will provide disposable (single use) menus in the restaurant.

All high contact areas will be sanitised hourly and tables and chairs will be deep cleaned after each guest use. All card machines will be sanitised after each guest use, likewise, pens and all other reusable guest contact items.

All crockery will be sanitised in our dishwashers prior to use and our dishwashers will be deep cleaned after each meal service.

Breakfast will be served in the restaurant to allow us to maintain social distancing. Alternatively, we can serve your breakfast in your room at no extra cost.

Room Service

Guest preferring to eat in their rooms can have their meals delivered to the bedroom door at no extra cost. It goes without saying, all equipment, crockery and cutlery will be sanitised prior to use.

The Pierhouse Hotel - a warm welcome awaits

The kitchen

Following our risk assessment, we identified a need to have fewer Chefs in the kitchen in order to maintain social distancing. Our menus have been creatively reconfigured accordingly and you can still expect an exceptional meal experience.

Food preparation stations will be sanitised hourly and the whole kitchen will be deep cleaned and sanitised at least once a day. Our Chefs will wear recommended PPE while preparing your food and will work at specific stations and use their own utensils. Where sharing of equipment is required these will be sanitised after each use.

The Pierhouse Hotel - a warm welcome awaits

Public Spaces and Communal Areas

The frequency of cleaning has increased in all our public areas with emphasis on high contact surfaces and common touch points like public bathrooms, room keys and locks, counters, door handles, contactless handsets (POS) and seating areas. We are now using strong antimicrobial cleaning equipment and hand sanitisers alongside electrostatic sprayers which are highly effective at killing viruses and bacteria.

In line with the latest update from the Scottish Government and with effect from Monday 14th September 2020, face coverings are now mandatory for our guests when entering the restaurant and hotel and when moving around the building.

At check in please follow signage and floor markings to ensure physical distancing. We operate one-way travel in our entrances and exits and in the corridors to minimise contact with your fellow guests.

The Pierhouse Hotel - a warm welcome awaits

Staff training

All our staff have received training on Covid-19 health and safety protocols.

  • Policies – our staff understand the need for strict adherence to government recommended practices in relation to hygiene, hotel cleanliness and physical distancing. Every staff member has agreed to temperature checking on a daily basis when they are coming on duty.
  • Hand Hygiene – our team understand the need for frequent and thorough handwashing.
  • PPE – our team have been provided with the requisite PPE and are trained in how and when it should be disposed of.
  • Physical Distancing - the most up-to-date government guidelines on social distancing will be adhered to by all our staff.
  • Uniforms – uniforms will be washed in line with clinical guidelines.